The sales representative, Linda, just arrived in Tokyo airport.
She needs some contact information on the customer who she has a meeting with in 30 minutes.
She uses her phone and starts a chat with her company's IM agent "CRM-Agent", which delivers the answer in less than 2 seconds.
At the meeting the customer asks her for some prices and stock status.
Again she uses her phone and asks the "PartCatalog-Agent" and "Stock-Agent", and gets the replies instantly.
The meeting went very well and all she has left to do is:
- Register the orders
- Register the time sheet
- Read calendar for next days appointments
She does all of this with her phone as well.
This is what IM agents is all about, making things happen instantly.
Read the success story about how Niro uses IM Agent Manager